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KPIs

Metrics are quick ways to tell how we are doing and have been proven to improve organizations. Even without specific goals or actions, the act of measurement tends to improve a number, simply through human nature. We can Compound that affect by measuring and REPORTING on it. Then imagine what you can do with specific actions taken to improve a reported metric!  

Time and time again, we will be working with a client, putting off deciding on our KPIs, and make some small headways to solve various issues.  Yet, in each case, as soon as we tackle KPIs, suddenly everything makes sense. Our action items from each week’s meeting come around to being able to measure the KPI, documenting a process to ensure the KPI measure what we expect, and ultimately improving the KPI. 

  • CO.KPI – Company

    Apr 28, 2021

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  • FI.KPI – Finance

    Apr 28, 2021

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  • HD.KPI - Help Desk

    Apr 28, 2021

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  • HR.KPI - Human Resources

    Apr 28, 2021

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  • MA.KPI – Marketing

    Apr 28, 2021

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  • PR.KPI - Projects

    Apr 28, 2021

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  • RM.KPI – RMM

    Jun 29, 2021

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  • SA.KPI – Sales

    Apr 28, 2021

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  • SD.KPI - Service Desk

    Apr 28, 2021

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  • SY.KPI – Service Delivery

    Jun 29, 2021

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  • TR.KPI – Triage

    Jun 30, 2021

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