Select Page


Sales is one of my favorite categories to dig into. Primarily because it’s mostly positive. The issues we see come from sales teams are usually how do we build a team and how do we make more money? This can be far more rewarding than ticket resolution times and upset clients in service delivery options. If you are up and running, and have some sales activities going, we recommend focusing on SA10 – Quarterly Business Reviews (QBR) to start driving value from your existing clients.