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Automation is the nirvana of profits for Managed Service Providers.  By necessity it usually starts getting attention shortly after service delivery becomes well exercised, measured, reported on, and improved (as it should).  Now that you are looking into processes and ideas for Automation, know that this, too, is a process. We highly recommend starting with as this process sets up the entire infrastructure on how you are going to parse through all the possibilities your RMM has to offer (Alerts, Monitors, and Scripts, OH MY!).  You will also want to have an RMM champion or perhaps a committee to help you vet these decisions and beware of empire builders in the RMM world!  We look forward to your thoughts and comment here and on the processes within.